How to install osticket on wwindows 10 upgrade#

How to install osticket on wwindows 10 upgrade#

OsTicket ships with web-based upgrade wizard to help guide you through the upgrade process. Note: If youвЂ™ve customized your osTicket installation, you will need to port the changes to the new version following a successful upgrade. For newer versions the config.php or ostconfig.php file should be renamed to ost-config.php and moved to the /include folder.For versions 1.6 RC1-RC2 Only: Once youвЂ™ve overwritten the files, rename config.php to ostconfig.php (config.php is found in root osTicket directory).Do not upload files in scripts folder.Do not overwrite your ost-config.php file (in the include directory) or else you will lose your MySQL admin settings.

Upload folder contains the osTicket files that need to be uploaded to your web server.Maintain the directory hierarchy to make sure files are overwritten.It is recommended that you take the system offline during the upgrade.Upgrader requires user with admin privileges.Make sure you backup your siteвЂ™s database and files PLEASE DO NOT SKIP.For user using control panels like CPanel or Plesk, you can utilize the systems file manager to upload the package to your server then simply extract the package while making sure the path hierarchy is maintained. This can be accomplished by decompressing the download and then using an FTP client to transfer files in upload directory/folder to your server, overwriting existing osTicket files. After you have successfully downloaded the osTicket package to your computer you will need to prepare the files to be uploaded to your web server, where the old version of osTicket is running - overwriting the existing files.